Our services range from “Front” office customer service to back office administration. Being dealt with in a professional, knowledgeable manner and receiving a successful outcome is key to maintaining and growing your customer base. The care that we put into every customer contact whether through traditional methods such as the telephone to online communication will help to deliver you a high level of customer satisfaction.

We can deliver all on all aspects of the customer service you need to provide, from pre and post sales enquires, delivery enquires, complaints, returns, cancellations through to refund processing.

Whether your customer’s responses are by phone, fax, email, post, SMS test or web based, FOS can handle them. Our people and systems can integrate with your web applications or we can design one for you.